Reviews
Yet again I’ve been made to feel important and listened to! Professor Mahmoud always has time to discuss your health and options available! In todays difficulties with health issues and increasing demands, Doctors are in the spotlight, and Professor Mahmoud is a credit to this surgery! I have always managed to get an appointment and other Drs I’ve seen have been excellent! Well done Jones Family Practice .
Following up on a complaint regarding not getting an appoint to see a doctor having waited for 1 hour on the phone in having severe lower back pain and feeling very, very depressed, this was followed up several days later by the receptionist concerned and made arrangements for me to see the Clinics Physiotherapist.
I was then contacted again one week later to follow up whether this was effective and a further arrangement has been made for me to see my GP to discuss my condition further.
This is such a change from what I have experienced in the past and I am very pleased that endeavours are being made to improve my condition which I am very aware that I will always have some pain.
In this instance, thank you for being so helpful and truly trying to help resolve my issues as best as it can be sone.
A very rude and angry receptionist working Thursday 21st April at 8 am.
She was very unprofessional and became very confrontational when she followed us out of the surgery and shouted us at. It was all very embarrassing for us and other patients.
She wasn't interested in listening to us and also decided to stop the conversation halfway through to pop out from the desk, with no mask, to chat to someone else.
We were in a very stressful state this morning and she made the whole situation a lot worse and did not help in any way.
The receptionist are extremely polite and courteous. I found them very helpful.
Very kind courteous receptionist - thank you
Resources
Short link to review Church View Surgery: http://iwgc.net/ecdcu